Terms and Conditions

TERMS: Will be determined based on credit information received. Astro accepts American Express, Visa,

MasterCard, and Discover cards. If paying by credit card, orders will be charged on the day of shipment only.

If a check bounces (non-sufficient funds) there will be a $25.00 service charge imposed. The next order will be

shipped against a COD Bank Cashier’s Check.


RETURNED STOCK: No merchandise may be returned without prior authorization. A 25% re-conditioning

Charge (re-stocking fee) or a minimum of $10.00, plus return freight charges will be imposed. Discontinued

items are non-returnable. Special Cut items are non-returnable.


SPECIAL QUOTES: Special quotes will be faxed or e-mailed to you. If the quote is acceptable, please sign and

fax back the form to us. No special orders will be filled without a signed quote form. All quotes are good for 30 days.


CUTTING TOLERANCES: Astro has a cutting tolerance of ± 1/32”. Most mills have a cutting tolerance of ± 1/32”.

SMALL ORDER CHARGES / HANDLING FEES: There will be a $10.00 small order charge on all orders

totaling less than $50.00 of product. If ordering parent size sheets, a $10.00 handling fee is added to any order of

less than 100 total sheets. Please note, when ordering less than 100 parent size sheets of a particular product (i.e.

same basis weight, same color, same grade line etc.), pricing must be quoted to you through Customer Service.

BACKORDER POLICY: Astro makes every effort to keep stock available for all items, however, mill availability and

unusual orders are beyond our control. All backorders will ship UPS Ground. Backorders are FOB Astro unless the

original order was quoted as freight paid or was over $1000 per the freight terms policy. If a backorder is requested

to ship any way other than UPS Ground, you will be responsible for the additional freight charges.

SHIPMENT AND ORDER DISCREPANCIES: Astro must be notified within 30 days of any disputes regarding

shipment or billing discrepancies. After 30 days, all invoices are considered accepted.