What to do if you receive a DAMAGED shipment

In order to receive credit for damaged shipments, Astro requires that you, the customer, sign the Bill of Lading as having received damaged merchandise.

The steps you must take when claiming damage due to the freight carrier are as follows:

1. All packages must be examined when they are received.  This means each carton must be inspected to ensure it is still in good condition (i.e. tape is intact, box isn’t crushed or wet, etc.)
2. If any of the cartons are damaged, you must sign for the shipment as damaged.  Please give the quantity of damaged goods and be specific.  This allows Astro to place a claim with the carrier, and in turn provide you with the necessary replacement or credit in a more timely manner.
3. Keep stock in the original carton.  It must remain available for examination by the freight carrier.  This can take from 4-6 weeks.
4. When this shipment is signed for as damaged, contact Astro immediately.  We will need your copy of the Bill of Lading, signed for as damaged, missing, etc.  Once we have received this copy, we will credit your account or replace the stock at no charge.
5. If there is any doubt as to the condition of the stock, it is better to sign for it as damaged to ensure replacement.
6. Please do not ask for exceptions to this procedure.

We at Astro believe in helping our customers by all means possible.  Please do not hesitate to call us if you have any questions or suggestions concerning this matter.  Thank you for your understanding and cooperation.